Privacy Policy

1. Introduction

This Privacy Policy explains how Servu ("we", "us", "our") collects, uses, discloses and safeguards information when you visit our website, submit an enquiry, or otherwise interact with us. It applies to personal information we process in connection with our website and the services we provide.

By using our website or submitting information to us, you acknowledge that you have read and understood this policy. Where local law provides additional rights, those rights are not affected by this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact details such as your name, business email address, company name and phone number.
• Enquiry information you provide through forms, including the area of interest and the details of your requirement.
• Website usage information such as pages viewed, referring pages, approximate location derived from IP address, browser type and device information.
• Cookies and similar technologies as described in the Cookies & Tracking section below.

We do not intentionally collect sensitive personal information through this website. Please do not submit confidential or sensitive information through general enquiry forms.

3. How We Use Information

We use the information we collect to:

• Respond to your enquiries and provide the information or services you request.
• Communicate with you about your enquiry, projects or business relationship.
• Operate, maintain and improve our website and services.
• Understand how our website is used so we can improve content and experience.
• Protect the security and integrity of our systems and prevent fraud or misuse.
• Comply with legal, regulatory and contractual obligations.

4. Cookies & Tracking

Our website may use cookies and similar technologies to support core functionality, remember preferences, and understand how visitors use the site. These may include:

• Essential cookies required for the website to function.
• Analytics cookies that help us measure and improve performance.
• Marketing cookies that may be used to measure the effectiveness of campaigns.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. For more detail, see our Cookie Policy.

5. Data Sharing

We do not sell personal information. We may share information with:

• Service providers and vendors who support our website, communications and operations, under appropriate confidentiality obligations.
• Professional advisers where necessary for legal, audit or compliance purposes.
• Authorities or third parties where required by law or to protect our rights, safety or property.
• Successors in the event of a merger, acquisition or transfer of assets, subject to appropriate safeguards.

6. Data Security

We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration or destruction. These include access controls, encryption where appropriate, and monitoring of our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, to comply with legal and regulatory requirements, resolve disputes and enforce agreements. Retention periods vary depending on the nature of the information and the context in which it was collected.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal limitations.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request portability of information you provided to us.

To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.

9. International Data Transfers

We may process and store information in countries other than your own. Where we transfer personal information across borders, we take steps to ensure appropriate safeguards are in place, consistent with applicable data protection laws.

10. Children's Privacy

Our website and services are intended for business use and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Policy Changes

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and, where appropriate, provide additional notice. We encourage you to review this page periodically.

12. Contact

If you have questions about this Privacy Policy or how we handle personal information, contact us at support@servuglobal.com or through our Contact page.